Return Policy – all 4x4 Upgrades

Please read our Return Policy carefully before using our website or making a purchase. By accessing or using our website and engaging in transactions with ALL 4x4 Upgrades, you agree to be bound by the following Return Policy:

1. Returns and Exchanges:

1.1 All 4x4 Upgrades strives to provide you with quality products and services. If, for any reason, you are not satisfied with your purchase, we offer a return and exchange policy subject to the following terms and conditions.

2. Eligibility for Returns and Exchanges:

2.1 To be eligible for a return or exchange, the following conditions must be met:

1. The item must be in its original condition, unused, and undamaged.
2. The return/exchange request must be initiated within 3 days from the date of delivery.
3. Proof of purchase, such as the order confirmation or receipt, must be provided.

3. Return Process:

3.1 If you wish to initiate a return or exchange, please follow these steps:

1. Contact our customer support team at [email protected] to notify them of your intent to return/exchange the item.
2. Our team will guide you through the return process and provide you with the necessary instructions and a return authorisation number, if applicable.
3. Package the item securely in its original packaging, including all accessories and documentation, and affix the return label, if provided.
4. Ship the item back to our designated return address within 3 days of receiving the return authorisation.
5. Postage/Shipping costs to be the responsibility of the buyer/client

4. Refunds and Exchanges:

4.1 Upon receiving the returned item and verifying its eligibility for a refund or exchange, we will process your request as follows:

1. Refunds: If eligible, a refund will be issued to the original payment method used for the purchase. Please allow 10 business days for the refund to reflect in your account.
2. Exchanges: If eligible and subject to product availability, we will process the exchange and arrange for the replacement item to be shipped to you.

5. Non-Returnable Items:

5.1 The following items are non-returnable and non-refundable, unless they are found to be defective or damaged upon receipt: [Specify any non-returnable items, if applicable]

6. Shipping Costs:

6.1 Unless the return/exchange is due to our error or a defective/damaged item, the customer is responsible for all shipping costs associated with the return or exchange.

6.2 Free shipping to any order over $1,000 completed and paid for in full. This applies to Victoria, Australia only.

7. Damaged or Defective Items:

7.1 In the event that you receive a damaged or defective item, please contact our customer support team immediately at [email protected]. We will provide assistance in resolving the issue by offering a replacement, repair, or refund, depending on the circumstances.

8. Modification and Termination:

8.1 All 4x4 Upgrades reserves the right to modify or terminate this return policy at any time, without prior notice. Any changes or updates will be posted on our website.

9. Contact Us:

9.1 If you have any questions or concerns regarding our return policy, please contact our customer support team at [email protected]. We are here to assist you. Please note that this return policy is subject to Australian consumer laws and regulations. By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to our Return Policy. If you do not agree with any part of these terms, please refrain from using our website or engaging in transactions with All 4x4 Upgrades.